Our opening hours vary depending on bookings and special events.
Typical session times:
Our final session is typically around 4:00 pm, however last session hours may vary depending on bookings and special events.
Have a question before your visit, need help with a booking, or would like to enquire about a private session? The quickest way to reach us is by completing the contact form below. We aim to respond as soon as possible during business hours.
Many common questions are answered in our Frequently Asked Questions (FAQs) . If you still need help, simply complete the contact form below and we'll be happy to assist.
As a small business, our team spends most of the day caring for our resident cats and assisting visitors in the lounge. To ensure we can give every enquiry the attention it deserves, we currently provide customer support by email rather than by phone.
All bookings are final and non-refundable. Not all bookings are eligible for rescheduling. Rescheduling is only permitted when the requirements of our Rescheduling & Refund Policy are met, including the applicable notice periods and restrictions. Fees may apply. Where rescheduling is permitted, each booking may be rescheduled once only.
Check your booking instantly. Eligible requests are handled here, separately from general enquiries.
A booking made less than 24 hours before its session has a 1-hour grace period only while the session remains more than 4 hours away.
Bookings are non-refundable and can only be rescheduled once. View the full Rescheduling & Refund Policy.
All bookings are final and non-refundable. Rescheduling is only permitted when the requirements of our Rescheduling & Refund Policy are met, including the applicable notice periods and restrictions. Fees may apply. Where rescheduling is permitted, each booking may be rescheduled once only.
Please check your date, time, guest numbers and cart before paying. Confirmed bookings are non-refundable, including duplicate or accidental bookings; however, the additional booking may be transferred to a future available session, subject to our usual booking conditions.
Outside cat treats, cat food and human food must not be brought in to feed our cats. Only cat food supplied by Cat Cafe Melbourne may be given to our cats.
Infants and toddlers are not permitted. Children under 8 are generally not permitted.
For children nearing 8 years of age, a parent or guardian may contact us before making a
booking to request approval.
For hygiene, socks are required and outdoor shoes must be removed in the cat area. Guests may wear their own socks, use our slippers, request shoe covers or purchase socks at reception. Group organisers, please ensure everyone is aware before arriving.
The ground floor is wheelchair accessible. Access to the upper floor and toilet is by stairs only. If you have any accessibility requirements or may need assistance during your visit, please leave details in the Order Notes field when completing your booking.
Have a question? Our FAQs answer the most common questions before your visit.
