All bookings are final and non-refundable. Rescheduling is only permitted when the requirements of our Rescheduling & Refund Policy are met, including the applicable notice periods and restrictions. Fees may apply. Where rescheduling is permitted, each booking may be rescheduled once only.

Please check your date, time, guest numbers and cart before paying. Confirmed bookings are non-refundable, including duplicate or accidental bookings; however, the additional booking may be transferred to a future available session, subject to our usual booking conditions.

Outside cat treats, cat food and human food must not be brought in to feed our cats. Only cat food supplied by Cat Cafe Melbourne may be given to our cats.

Infants and toddlers are not permitted. Children under 8 are generally not permitted.
For children nearing 8 years of age, a parent or guardian may contact us before making a
booking to request approval.

For hygiene, socks are required and outdoor shoes must be removed in the cat area. Guests may wear their own socks, use our slippers, request shoe covers or purchase socks at reception. Group organisers, please ensure everyone is aware before arriving.

The ground floor is wheelchair accessible. Access to the upper floor and toilet is by stairs only. If you have any accessibility requirements or may need assistance during your visit, please leave details in the Order Notes field when completing your booking.

Have a question? Our FAQs answer the most common questions before your visit.