FAQs

The cats have a structured routine each day which means there are hours that they are more sleepy or active in. For more alert and playful cats we would recommend the 10am, 12pm, 5pm or 6pm sessions. The sessions from 2pm to 4pm are generally when the cats are mostly asleep. Cats sleep for 18 hours a day on average so if you want a calm and relaxing session book in for the sleepy times, or if you would like a more interactive session we strongly recommend the hours outside of 2-4pm.
Once you have booked online we have your reservation. You do not need to print anything out or show confirmation of your booking. We only require the name under which the booking was made.
Our location at 30 Guildford Lane does have wheelchair access to the ground floor. The cat cafe is spread across both the ground floor and first floor, and the cats can come and go freely between the two floors. If you have mobility restrictions and cannot climb stairs please email catcafemelbourne@gmail.com to arrange your visit to the ground floor.
We can only serve a limited range of food and beverages at the cat cafe due to strict restrictions placed by the city council. We have a range of cookies, cakes, slices and chips snacks as well as a range of hot and cold drinks. Please be aware we do not cater large meals, only snacks. Only food and beverages purchased at the cat cafe will be permitted into the cat area. Please understand we are not a cafe, but a cat cafe. Our main focus is the cats welfare and happiness.

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Contact us at catcafemelbourne@gmail.com and follow us on Facebook, Twitter on @catcafemelb, Instagram on catcafemelb and Tumblr.
No, the cats are not up for adoption. The cats will live at the premises permanently. We believe it would not be fair on the cats to move them from a shelter, to the cat cafe, and then on again to another home. It would be very stressful for the cats. It would also be difficult to continuously find new cats that are suitable in personality, and it would create health risks for the cats, bringing in new cats all the time. There are also other boring legal reasons regarding an adoption centre with a cafe in the same premises that I won’t go into! If we wanted to adopt the cats there is a good chance the city council would never let us open. Cat Cafe Melbourne will be promoting adoption through shelters as this is their profession and can answer any questions regarding adoptions.
Yes, there is an entrance fee of $12/ person/hr to enter the cat areas. This entrance fee is to cover costs associated with the cats such as equipment, medication, worming, flea treatment, and vet visits. Please be aware this in a non-refundable entrance fee. If a booking has been made for the incorrect time/date slot we may be able to change this, however we will require at least 48 hours notice via email: catcafemelbourne@gmail.com
No, we have an age restriction in place for the protection of the cats and babies and young children. No child under 8 years old is allowed upstairs in the cat areas.
Currently, we do not have any vacant positions and do not offer work experience. Any future jobs will be posted on our website and social media.
The closest train and tram station is Melbourne Central on Elizabeth Street. From Elizabeth Street head up La Trobe Street or Little Lonsdale Street towards Queen Street. Turn down Sutherland Street, and then down Guildford Lane which is between Flanigan Lane and McLean Alley.
We are open 7 days a week from 10am – 6pm Sunday-Wednesday and 10am – 7pm Thursday -Saturday. Please note we are closed daily at 1pm till 2pm. We will be closed Christmas Eve, Christmas Day and New Years Day. Please book sessions with the cats online through our website as we cannot guarantee places for walk-ins. Please check website booking system to confirm opening hours prior to coming as we may close early when necessary for building maintenance and care for the cats.
30 Guildford Lane, Melbourne, VIC 3000.

Refund Policy: If any product purchased is believed to be faulty you can email catcafemelbourne@gmail.com to arrange a refund/ exchange within 14 days after purchase. We will immediately notify you on the status of your refund/exchange after inspecting the item.

If your refund/exchange is approved, we will initiate a refund/exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund.

Privacy Policy: This privacy policy was last modified on 20/11/2015.

Cat Cafe Melbourne operates www.catcafemelbourne.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the site.

We use your Personal Information only for providing and improving the site. By using the site, you agree to the collection and use of information in accordance with this policy.

While using our site we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, address, email, and contact number.

Shipping Policy: Turnaround; all online orders will be shipped out within three standard business days. We use Australia Post for all deliveries, therefore we can only go by estimated delivery times from their website. We currently only ship orders within Australia. International Shipping is not available.

All boxed or sachet parcels have tracking available.

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Backorders are not available.