Our cats must be treated gently and respectfully at all times.
Guests must not chase, grab, restrain or deliberately disturb the cats. If a cat moves away or does not wish to interact, please allow the cat to leave.
Cats should not be disturbed while sleeping, eating, drinking or using the litter area.
Guests must follow instructions from our team regarding interaction with individual cats.
Only cat food and treats supplied by Cat Cafe Melbourne may be given to our cats.
Guests must not bring or give the cats any other food, treats, supplements or edible products.
Please follow staff instructions regarding feeding and the amount of treats that may be given to the cats.
Guests may only consume food or drinks supplied by Cat Cafe Melbourne while on the premises.
This rule helps us maintain a clean and safe environment for our cats and guests.
Children who are permitted to enter must remain under the close supervision of their accompanying parent or responsible adult at all times.
The supervising adult is responsible for ensuring that the child follows these House Rules, staff instructions and interacts appropriately with the cats.
Guests must behave calmly and respectfully while inside the cafe.
Running, shouting, chasing cats, rough play or any behaviour that may frighten, stress or endanger the cats is not permitted.
Guests must also behave respectfully towards other customers and staff and must not intentionally disrupt another guest's experience.
Personal photography and video recording are permitted provided they do not disturb the cats, staff or other guests.
Guests must respect the privacy of other customers and must not interfere with the safe operation of the cafe when taking photographs or recording.
Guests are responsible for their own personal belongings while visiting Cat Cafe Melbourne.
Our cats may climb on, touch or otherwise come into contact with clothing, bags and other belongings.
Valuable, fragile or potentially hazardous items should be kept securely stored and away from the cats.
Cat Cafe Melbourne is an environment containing multiple cats.
Guests are responsible for considering whether visiting the cafe is appropriate for them if they have cat allergies, animal sensitivities or other relevant health concerns.
Guests acknowledge that they will be entering an environment containing live animals.
Although our cats are accustomed to interacting with people, animal behaviour can be unpredictable. Interaction with cats may involve inherent risks including scratches, bites or other accidental injuries.
There may also be ordinary risks associated with moving around an environment where cats and other guests are present, including trips or falls.
Guests agree to exercise reasonable care and follow these House Rules and all reasonable safety instructions provided by our team.
This allows our team to provide appropriate assistance and record the incident where necessary.
Guests must not enter staff-only, restricted or otherwise closed areas unless specifically permitted by a Cat Cafe Melbourne staff member.
Guests must follow signs, barriers and staff instructions regarding access to different areas of the premises.
The health, safety and welfare of our cats are a priority.
Guests must follow reasonable instructions provided by our team relating to cat interaction, feeding, hygiene, safety and behaviour.
Our team may ask a guest to stop interacting with a particular cat where we believe the cat needs space or where continued interaction may affect its welfare.
Cat Cafe Melbourne reserves the right to refuse entry or require a guest to leave a session where the guest:
By entering Cat Cafe Melbourne and participating in a session, guests acknowledge that they are entering an environment containing live animals and understand the inherent risks associated with interacting with cats.
Guests agree to exercise reasonable care, comply with these House Rules and follow reasonable instructions provided by Cat Cafe Melbourne staff.
Parents and guardians are responsible for supervising any child permitted to enter and ensuring that the child complies with these requirements.
All bookings are final and non-refundable. Rescheduling is only permitted when the requirements of our Rescheduling & Refund Policy are met, including the applicable notice periods and restrictions. Fees may apply. Where rescheduling is permitted, each booking may be rescheduled once only.
Infants and toddlers are not permitted. Children under 8 are generally not permitted.
For children nearing 8 years of age, a parent or guardian may contact us before making a
booking to request approval.
Have a question? Our FAQs answer the most common questions before your visit.
