Bookings are subject to availability and are only confirmed once full payment has been successfully received and a booking/order confirmation has been issued.
Customers are responsible for checking that all booking details are correct before completing payment, including the session date, session time, ticket type and number of guests.
Prices are displayed in Australian dollars (AUD). Any applicable fees or charges will be shown during the booking and checkout process before payment is completed.
A booking is valid only for the date, time and number of guests stated in the booking confirmation.
Customers should retain their booking/order confirmation email, as it contains important booking information and must be used when contacting us about a rescheduling request.
By completing a booking, the customer confirms that they have reviewed and accepted these Booking Terms & Conditions and any other conditions presented during the booking process.
All bookings are final and non-refundable.
Rescheduling is not automatically available for every booking. Requests must meet the conditions below and must be made by replying directly to your original booking/order confirmation email.
Where rescheduling is permitted, each booking may be rescheduled once only, subject to availability. A reschedule is only confirmed once our team has replied to you by email confirming the change.
A 1-hour grace period from the time of booking applies only where the scheduled session is still more than 4 hours away.
The applicable notice period is determined by the time your rescheduling request email is received by us, including requests sent outside our opening hours.
Sending a rescheduling request does not automatically cancel, postpone or change your existing booking. Your original booking remains in place unless and until our team confirms the reschedule with you by email.
Infants and toddlers are not permitted. Children under 8 are generally not permitted and may attend only where prior written approval has been obtained from Cat Cafe Melbourne before making a booking.
These requirements are intended to manage supervision, safety and animal welfare risks within an environment containing free-roaming resident cats.
The person making the booking is responsible for ensuring that every participant included in the booking meets our applicable age requirements.
By completing a booking and attending the venue, the customer confirms that any information provided about a child’s age is truthful and accurate.
Where reasonably necessary, our team may ask a parent or guardian to verbally confirm whether a child meets the age requirement. We do not routinely request or retain proof-of-age documents.
A staff observation that a child may not meet the age requirement may result in further clarification being requested from the accompanying parent or guardian. Observation alone will not be treated as conclusive proof of a child’s age.
If a genuine concern cannot be resolved, Cat Cafe Melbourne may ask the parent or guardian to sign a declaration confirming that the child meets the published age requirement. Where the parent or guardian declines to provide confirmation, management may refuse entry, subject to applicable law.
For children nearing 8 years of age, a parent or guardian may contact us before making a booking to request written approval.
Approval is at the discretion of Cat Cafe Melbourne and will only be considered where appropriate supervision arrangements are in place and the child can comply with our applicable safety and house rules.
If approval is granted, a signed waiver is required before entry, and the child must remain under close adult supervision at all times.
Each admission is valid for one person only for the entire booked session and cannot be shared or divided between multiple people.
Session sharing is not permitted. One guest cannot use part of a session and then leave so that another person can enter and use the remaining time.
Every person entering the cat cafe must have their own valid admission for that session, regardless of how long they intend to stay.
Customers who arrive late may enter for the remaining time in their booked session, subject to normal entry requirements.
We recommend arriving with sufficient time to be ready for your scheduled session.
If you do not attend your scheduled session and have not received confirmation from us that your booking has been successfully rescheduled, the booking will be treated as a no-show.
Your booking is valid only for the date, time, session and number of guests shown on your booking confirmation.
Customers are responsible for checking these details before completing their purchase.
Entry to Cat Cafe Melbourne is subject to compliance with our applicable Waiver & House Rules, safety requirements and reasonable instructions provided by our team.
Guests are responsible for reviewing the applicable rules before their visit and ensuring that members of their booking comply with them.
In exceptional circumstances, Cat Cafe Melbourne may need to change, postpone or cancel a scheduled session, including for safety, animal welfare, operational issues, emergencies or circumstances outside our reasonable control.
This section does not affect any rights customers may have under the Australian Consumer Law.
For booking-related requests, please reply directly to your original booking/order confirmation email so that our team can identify your booking.
Where a request requires our approval or confirmation, sending an email does not by itself change or cancel your booking.
All bookings are final and non-refundable. Rescheduling is only permitted when the requirements of our Rescheduling & Refund Policy are met, including the applicable notice periods and restrictions. Fees may apply. Where rescheduling is permitted, each booking may be rescheduled once only.
Infants and toddlers are not permitted. Children under 8 are generally not permitted.
For children nearing 8 years of age, a parent or guardian may contact us before making a
booking to request approval.
Have a question? Our FAQs answer the most common questions before your visit.
