House rules and booking policies:
- All bookings are non-refundable and cannot be rescheduled if any participant failed to turn up for their session or have booked surplus entries. All bookings cannot be exchanged for cash, store credit and store merchandise. If you fail to show up on the day or decide to cancel your booking, the amount will be treated as donation, contributing to towards the cats' care.
- Bookings can be rescheduled on a one-off basis. We require visitors to provide at least 24 hours' notice before the booking date when rescheduling. We do not allow bookings to be split into different days/times. Please reply to the booking confirmation email received from us and provide your new preferred date and time so that our staff can get back to you with a confirmation.
- No children under 8 years old are allowed.
- DO NOT bring your own food/drinks. Only food/drinks purchased from us can be consumed in the cat lounge.
- DO NOT bring your own cat food/treats. Only treats purchased from us can be given to our cats.
- You may arrive 5-10 minutes early to check in, read the rules and order your drinks.
- Our sessions run on time. We will not be able to give you extra time if you are late.
- Please remove your shoes in the cat lounge. You may wear your own socks or our slippers/shoe covers.
- Store your bags in the storage cabinet. You may bring your mobile and wallet with you in the cat area.
- Any lost items, damages and injuries are under your responsibility.
- Do not chase, pick up or restrain the cats. You will find the cats will come to you more if you sit and relax.
- We will not be held liable for any injuries sustained or losses sustained as a result of your interaction with the cats. Cats by nature can be unpredictable and may sometimes scratch or bite.
Please carefully read our full Terms and Conditions, Booking and Refund Policy, Release, Waiver and Indemnity prior to making a booking. Our rules are imposed to protect the welfare of our cats and make your stay relaxing and memorable.