House rules and booking policies:
- All bookings are non-refundable and cannot be rescheduled if any participant failed to turn up for their session or have booked surplus entries. All bookings cannot be exchanged for cash, store credit and store merchandise. If you fail to show up on the day or decide to cancel your booking, the amount will be treated as donation, contributing to towards the cats' care.
- No children under 8 years old are allowed
- DO NOT bring your own food/drinks. Only food/drinks purchased from us can be consumed in the cat lounge
- DO NOT bring your own cat food/treats. Only treats purchased from us can be given to our cats
- Do NOT feed the cats with your hands/fingers. You may leave the treats on the table/floor to prevent the risk of accidental bites or scratches
- You may arrive 5-10 minutes early to check in, read the rules and order your drinks
- Our sessions run on time. We will not be able to give you extra time if you are late
- Please remove your shoes in the cat lounge. You may wear your own socks or our slippers. Shoe covers are included in some of the tickets
- Store your bags in the storage cabinet. You may bring your mobile and wallet with you in the cat area
- Any lost items, damages and injuries are under your responsibility
- Do not chase, pick up or restrain the cats. You will find the cats will come to you more if you sit and relax
- We will not be held liable for any injuries sustained or losses sustained as a result of your interaction with the cats. Cats by nature can be unpredictable and may sometimes scratch or bite.
Please carefully read our full Terms and Conditions, Booking and Refund Policy, Release, Waiver and Indemnity prior to making a booking. Our rules are imposed to protect the welfare of our cats and make your stay relaxing and memorable.