Do you accept walk-ins? 

Walk-ins are welcome only if we have not reached our maximum capacity per session. Sessions are usually fully booked during weekends, public and school holidays. If you would like to guarantee your visit, we strongly suggest you to Book Your Visit Online

Do I need to show confirmation when visiting? 

Once you have booked online we have your reservation. You do not need to print anything out or show confirmation of your booking. We only require the name under which the booking was made.

Do you charge a transaction fee for bookings made online?

A 5% transaction fee is charged for all online transactions made on our website. The transaction fee is applied on the total of your shopping cart amount. 

Do you have Disability Access?
Our ground floor lounge is just a small area scattered with cat trees, toys, bedding and floor lounge seats. It is not a cafe area where people can sit down and enjoy their drinks. We also need to ensure that visitors are given enough space to socialise with the cats, usually sitting on the floor. Therefore, it is difficult for a wheelchair to go into the lounge area and there is no lift access to the upper level.

Do you accept Companion Card?

We are not part of the Companion Card program. Due to the limited number of visitors we can allow in every session, we require everyone including support carers to book a session prior to the visit. 

Can I bring my own cat? 

Sorry outside cats are not allowed to visit due to health and safety regulations.

What Food is available at the Cat Cafe?
We can only serve hot/cold beverages at the cat cafe due to strict restrictions placed by the city council. Please be aware we do not cater meals, only small bites. Only food and beverages purchased at the cat cafe will be permitted into the cat area. Please understand we are not a regular café, but a cat cafe. Our main focus is the cats’ welfare and happiness.

How can I follow / contact Cat Cafe Melbourne?
Contact us at catcafemelbourne@gmail.com and follow us on Facebook and Instagram on catcafemelb.

Is there a charge to see the cats?
Yes, the entry tickets start from $13/ person/hr. This entrance fee is to cover costs associated with the cats such as equipment, medication, worming, flea treatment, and vet visits. Please be aware this in a non-refundable entrance fee. If a booking has been made for the incorrect time/date slot we may be able to change this, however we will require at least 48 hours notice via email: catcafemelbourne@gmail.com

Are children of all ages allowed?
We have an age restriction in place for the protection of the cats and babies and young children. No child under 8 years old is allowed.

How do I get there?
The closest train and tram station is Melbourne Central on Elizabeth Street. From Elizabeth Street head up La Trobe Street or Little Lonsdale Street towards Queen Street. Turn down Sutherland Street, and then down Guildford Lane which is between Flanigan Lane and McLean Alley.

What are your opening hours?
Due to the evolving COVID-19 situation, we are currently operating at reduced hours. Please check our booking calendar to confirm opening hours as we may close early when necessary for building maintenance and care for the cats.

Refund Policy
If any product purchased is believed to be faulty you can email catcafemelbourne@gmail.com to arrange a refund/ exchange within 14 days after purchase. We will immediately notify you on the status of your refund/exchange after inspecting the item.

If your refund/exchange is approved, we will initiate a refund/exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund.

Privacy Policy
Cat Cafe Melbourne operates www.catcafemelbourne.com. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the site.

We use your Personal Information only for providing and improving the site. By using the site, you agree to the collection and use of information in accordance with this policy. While using our site we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, address, email, and contact number.

Shipping Policy
Turnaround; all online orders will be shipped out within three standard business days. We use Australia Post for all deliveries, therefore we can only go by estimated delivery times from their website. We currently only ship orders within Australia. International Shipping is not available.

All boxed or sachet parcels have tracking available. The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Backorders are not available.