CatCafe_rules

Buy Tickets to Visit the Cats

PLEASE ENSURE YOU SELECT A DATE AND TIME YOU CAN ATTEND AS WE WILL NOT BE ABLE TO TRANSFER THIS ONCE BOOKED.

(Please read ‘Product Description’ below for Terms & Conditions including details for Crowd-funders, Event/Private Bookings, and changes or cancelations of bookings)

Product Description

PLEASE ENSURE YOU SELECT A DATE AND TIME YOU CAN ATTEND AS WE WILL NOT BE ABLE TO TRANSFER THIS ONCE BOOKED.  Bookings: Cat Cafe Melbourne has several Rules of Engagement in place to ensure the safety as well being of our cats and customers. –  Children under the age of 8 years old at the time of the visit are not permitted into the cat area. We will not be able to accommodate any in your group under this age. –  Patrons are not allowed to bring their own cat. –  Several rules will be read to you upon entry which will require your signature to state that you agree to follow these rules. The rules include such policies as no flash photography, do not pull cats tails, do not pick up cats unless a staff member says it is okay to do so etc. Please be aware a $10 non-refundable deposit is required at the time of booking. This ensures your session with the cats is secure. Due to high demand, at this point in time we can only allow customers to stay for the time they have booked. At a later date we will allow customers to stay beyond their booking time if they wish to stay longer. If you would like more than 1 hour, please book the extra session at the time of your booking. If you are coming with a friend or group, please ensure you book for all members/sessions as we cannot guarantee amendments to your booking at a later date. Online booking are required as we may not have any spaces to fit you in if you are a walk-in. At this point in time we do not have a waiting list. Please refer to the booking system for availability. Crowd-funders: Crowd-funders with vouchers or cards will need to book a session online. If you arrive without a booking we may not be able to fit you in. Children under the age of 8 years old at the time of the visit are not permitted into the cat area. We will not be able to accommodate any in your group under this age. Event/ Private Bookings: If you would like to book a special private event please email catcafemelbourne@gmail.com or phone (03) 9642 8540. We can accommodate a maximum of 15 guests and require a non-refundable deposit of $100 to secure your session. If you have more than 10 guests you will be required to pay an additional $10 per person. Private sessions are only available from 9pm-10pm after we have closed to the general public, every day of the week and weekend. Children under the age of 8 years old at the time of the visit are not permitted into the cat area. We will not be able to accommodate any in your group under this age. Change/ Cancel Bookings:   PLEASE ENSURE YOU SELECT A DATE AND TIME YOU CAN ATTEND AS WE WILL NOT BE ABLE TO TRANSFER THIS ONCE BOOKED.  If you need to change the date or time of your booking due to an emergency please email catcafemelbourne@gmail.com or phone (03) 9642 8540. Please ensure we have at least 48 hours to get in touch with you as we cannot guarantee positions will be available for your new time and date. If you wish to cancel your booking please be aware the $10 deposit required at the time of booking is non-refundable as we have given that session away. If you wish to increase the number of your group please email catcafemelbourne@gmail.com or phone (03) 9642 8540 and we will see if we can make an allowance, however spaces are limited and we cannot guarantee places.

If you wish to give your place to some one else, all they need to do is give us your name when they visit. Please be aware that you will still be charged the $10 non-refundable deposit at the time of booking.